Refund and Returns Policy for Kapture

At Kapture, we strive to provide the best possible experience for our users. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy applies to purchases made through the Kapture mobile application and website. Please read the following carefully to understand our policies regarding refunds and returns:

1. Refund Policy

1.1. Digital Goods: As Kapture primarily offers digital goods and services, including premium features and subscriptions, we generally do not provide refunds for purchases made through the Service. However, if you experience technical issues or have concerns about your purchase, please contact our customer support team at info@thekapture.com for assistance.

1.2. Exceptions: In certain circumstances, exceptions may be made for refunds at the discretion of Kapture, such as in cases of unauthorized transactions or billing errors. Please contact us directly to discuss your specific situation.

2. Returns Policy

2.1. Physical Goods: If you have purchased physical merchandise or products through Kapture and wish to return them, please review the following guidelines:

• Returns must be initiated within [number] days of the original purchase date.
• The item(s) must be unused, in their original condition, and in the original packaging.
• You are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

2.2. Process:

• To initiate a return, please contact our customer support team at [contact@email.com] to obtain a return authorization.
• Once your return is authorized, please securely package the item(s) and include a copy of the original order confirmation or receipt.
• Ship the item(s) to the address provided by our customer support team.
• Upon receipt of the returned item, we will inspect them and process your refund accordingly.

3. Refund Processing

3.1. Digital Goods: Refunds for digital goods and services, if approved, will be processed within [number] business days of the approval date. The refund will be issued to the original payment method used for the purchase.

3.2. Physical Goods: Refunds for returned physical merchandise will be processed within [number] business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase, minus any applicable shipping fees.

4. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@thekapture.com. Our customer support team is here to assist you and ensure that you have a positive experience with Kapture.

By using Kapture and making purchases through the Service, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy. If you do not agree to this policy, please do not make purchases through Kapture.